Cookie policy
You can consult and configure cookies by accessing the Configuration Panel here.
All about cookies
The WEBSITES use own and third-party cookie files..
Cookie files and similar technologies, such as web beacons or bugs (hereinafter jointly referred to as “COOKIES”), are physical text files stored in the USER’s device (computer, mobile phone, tablet, etc.). They are associated to that device alone and allow us to gather and retrieve information referring to browsing habits when using said device. more information on cookies
Type and purpose of cookies used on the websites
The WEBSITES use own cookies (sent to the USER’s terminal from equipment or a domain managed by DONOSTIA TURISMO and from which the latter provides its services) and third-party cookies (sent to the USER’s terminal from equipment or a domain managed by an organisation other than DONOSTIA TURISMO). These cookies come in different types:
- Technical COOKIES:
These cookies enable the user to browse the WEBSITES and to use the different options or services available on them, including those used to allow management and operation of the WEBSITES and to enable their functions and services. This includes, for example, controlling data traffic and communication, identifying the session, access to restricted areas, remembering the items making up an order, proceeding with a purchasing process, managing payment, controlling fraud connected to safety of the service or submitting a request to register or participate in an event. - Preference or personalisation COOKIES:
These cookies make it possible to remember information so that the USER can access the service with a series of predefined characteristics potentially differentiating their experience from that of other USERS, such as the language, the number of results to be shown when the user makes a search, the appearance or content of the service according to the type of browser used or the region from which they access the service. - Analysis or measurement COOKIES:
These cookies allow their manager to follow-up and analyse USER behaviour on the WEBSITES; this includes a quantitative measurement of the impact of advertisements. The information collected by means of this type of COOKIES is used to measure activity of the WEBSITES with a view to making improvements according to the results of analysing the data on the use made by the USERS. - Behavioural advertising COOKIES:
These cookies store information on the behaviour of USERS obtained from the continued observation of their browsing habits; this means that a specific profile can be developed for the purposes of showing them advertising.
Cookies used on the websites
| Type | Cookies | Purpose | Duration | +info |
|---|---|---|---|---|
| Technical | 0d53200f7578469d12ddd129ae797c1b | Saves the last language used to browse the website | 1 year | |
| 0bbbe7879fb760b697ea3294e5627bcf | Saves the last language used to browse the website | 1 year | ||
| 93f92efb7b34b230523e5905d0f9d4d9 | Saves the last language used to browse the website | 1 year | ||
| laravel_session | Identifies a session instance for the user during their active visit to the WEBSITE. | 2 hours | ||
| _pk_testcookie | Checks if the user's browser allows cookies | 1 min. | ||
| MATOMO_SESSID | Random number used to avoid CSRF security problems. | 14 days | ||
| Preferences or personalisation | sst-shop-no-mostrar-modal-descuentos-tienda | Remembers when the user has selected the ‘don’t show again’ option for the modal in the website shop | 500 days | |
| klaro-rgpd | Identifies whether the USER has accepted the cookies policy and thereby prevent the initial information message from appearing again | 2 years | ||
| piwik_ignore, mtm_consent y mtm_consent_removed | Identify whether the user allows themselves to be tracked through Matomo or not | undefined |
Third-party cookies
| Type | Company | Cookies | Purpose | Duration | +info |
|---|---|---|---|---|---|
| Technical | recent_history | Remembers the URLs visited by the guest to show the pages where they left off | 90 days | More info | |
| bscookie | Saves the 2FA status of a registered user | 2 years | |||
| bcookie | Identifies the devices accessing LinkedIn and detects abuse on the platform | 2 years | |||
| fcookie | Establishes that a user is a person and not a bot | Sesión | |||
| fid | Monitors malicious activity on the site | 7 days | |||
| AddThis | _atuvc | Enables use of the social media sharing functionality. | 13 months | More info | |
| _atuvs | 30 min. | ||||
| loc | 13 months | ||||
| uvc | 13 months | ||||
| muc | Enables use of the social media sharing functionalities on the WEBSITE. | 710 days | More info | ||
| personalization_id | 20 months | ||||
| guest-id | 20 months | ||||
| YouTube | VISITOR_INFO1-LIVE | Estimates the bandwidth required to reproduce videos through YouTube. | 2 years | More info | |
| Test-cookie | Checks whether the USER’s browser accepts cookie use. | 1 year | |||
| Preference or personalisation | CONSENT | Saves information such as consent to use cookies and preferred language when showing research results | 20 years | More info | |
| Analysis or measurement | Google Analytics |
_ga | Registers a unique identifier which is used to generate statistical data on the use made of the WEBSITE by the USER | 2 years | More info |
| _gid |
Registers a unique identifier which is used to generate statistical data on the use made of the WEBSITE by the USER |
24 hours | |||
| _gat | Limits the number of requests | 24 hours | |||
| _dc_gtm | Limits the number of requests | 1 min. | |||
| _utma | Recognises users and sessions | 2 years | |||
| _utmb | Identifies new sessions or visits | 30 min. | |||
| _utmt | Limits the number of requests | 10 min. | |||
| _utmz | Stores the campaigns and traffic sources explaining how the visitor arrived at the WEBSITE | 6 months | |||
| Analysis or measurement | Matomo | _pk_id | Register a unique identification that is used to generate statistical data about the use of the WEBSITE by the USER. | 13 months | More info |
| _pk_ref | Record user attribution data. | 6 months | |||
| _pk_ses, _pk_cvar, _pk_hsr | Temporarily records data about the user's session. | 30 min. | |||
| Analysis or measurement | aam_uuid | Establishes ID sync for Adobe Audience Manager | 25 days | More info | |
| lidc | Enables data centre selection | 1 day | |||
| lissc | Enables data centre selection | 1 year | |||
| AMCVS_1421 5E3D5995C57 C0A495C55% 40AdobeOrg |
Indicates the start of a session for Adobe Experience Cloud | session | |||
| Behavioural advertising | _fbp fr |
Enables third-party advertising based on the USER’s browsing habits. | 3 months | More info | |
| AID | Analyses the USER’s reaction to the third-party advertising enabled and enables personalised advertising. | 1 year | More info | ||
| NID | 6 months | ||||
| _gcl_au | 3 months | ||||
| IDE | 1 year | ||||
| UserMatchHistory | LinkedIn Ads ID syncing | 30 days | More info | ||
| Dataxu / Roku | wfivefivec | Monitors advertising and multimedia | 13 months | More info | |
Google Analitycs
The WEBSITES use Google Analytics, a website analytics service developed by Google which enables DONOSTIA TURISMO to know how USERS interact with the WEBSITES and to draw up reports on their browsing habits without identifying individual USERS.
The information generated by Google Analytics COOKIES will be directly collected and stored by Google on its own servers. As a result, said capture of information on the use made of its WEBSITES by the USER and determination of the purpose of the processing and use made of the information captured corresponds exclusively to Google, which acts on its own behalf. DONOSTIA TURISMO has absolutely no access to said information, but solely to the aggregate and anonymous information provided to it by Google through its reports.
You can find more information on the COOKIES used by Google and on how your personal data are processed by said organisation in the following links:
Matomo
Matomo. We use Matomo audience measurement cookies, the sole purposes of which are as set out above, for our sole benefit.
These cookies only produce anonymous statistics and website traffic figures, and do not produce any individual information. At San Sebastián Turismo we anonymize the IPs and do not collect any personal data that allows the user to be identified.
Complements owned by external complement providers
Additionally, the WEBSITES use the following contents or services provided by third-party providers who use COOKIES as necessary elements enabling the USER to access said contents or services and which are governed by their respective cookies policies:
YouTube
Video viewing tools involving the use of COOKIES, thereby enabling the collection of information on use of the WEBSITES. YouTube uses these COOKIES to collect information on demographics and on the interests of the USER visiting the WEBSITE, as well as on their use and behaviour within the WEBSITES.
You can find more information on how they use COOKIES and their privacy policy
AddThis
Services enabling the USER to easily share the content of the WEBSITES on different social media. AddThis uses cookies to collect information on the content shared by the USER. AddThis does not collect personal information, unless explicitly provided. Instead, it assigns a unique ID to the USER, made up of a random combination of numbers and letters used to distinguish between USERS.
You can find more information on how they use COOKIES and their privacy policy
Social media
Services provided by different social media services operators (e.g. Facebook Twitter and LindkedIn) which imply the use of COOKIES enabling the USER to interact with the content of the different social platforms and which are solely generated for the users of said social media.
You can find more information on how they use COOKIES and their privacy policy
Dataxu
Advertising content management services provided by the ROKU GROUP COMPANY involving the use of COOKIES.
You can find more information on how they use COOKIES and their privacy policy
In any event, please note that DONOSTIA TURISMO has no access to the information collected by means of the above-mentioned third-party COOKIES, except for any aggregate and anonymous information which may be made available by said third parties. The latter are responsible for determining the purpose of the processing and use made of said information.
Acceptance, refusal and withdrawal of consent to use cookies
When the USER accesses any of the WEBSITES for the first time, a notice comes up allowing them to (i) allow the use of COOKIES; (ii) reject the use of COOKIES (except those which are strictly necessary); and (iii) configure their preferences by means of the function included in said notice for this purpose.
Said configuration function can be permanently accessed by the USER through the “Cookies Policy” and will allow them to view, at any time, the type of cookies and their function, to select the COOKIES to be installed according to their preferences, and to withdraw any consent previously given.
Please remember that, if you do accept third-party COOKIES, you will have to delete them from your browser settings or from the system offered by the third party themselves. You can find more information on the subject in the following links: :
- Disabling Google Analytics COOKIES
- Browser configuration:
The WEBSITES can be accessed with no need for the COOKIES option to be activated. This said, refusing or uninstalling COOKIES may mean that access to certain contents and the use of some services made available to the USER through the WEBSITES won’t function properly.
Data protection
All data processing carried out by DONOSTIA TURISMO as a result of using its own COOKIES will be governed by the stipulations of the legal information
You can find information on international transfers to third countries which may be carried out by the third parties identified in this “Cookies Policy” and on all further aspects related to how the latter process your data in their corresponding privacy policies (see the links provided in the Section on third-party COOKIES).